Q: Can you support OEM/ODM customized orders?
Yes, we provide comprehensive OEM/ODM solutions tailored to your design requirements.
Q: Do you offer sample services and what is the lead time?
We supply samples of both ready-made designs and customized specifications. The sample preparation time is approximately 7 to 15 days.
Q: Do your products pass international safety tests?
Yes, our products comply with global standards and regulations, including EU, ASTM, ASNZS, and SOR certifications.
Q: What materials do you use, and are they environmentally friendly?
We utilize non-toxic raw materials processed with water-based lacquer. Certified FSC materials are also available upon request.
Q: What are your standard payment and trade terms?
We accept EXW, FOB, CNF, and CIF terms. The standard payment is a 30% deposit before production with the remaining 70% balance payable against the B/L copy, or 100% irrevocable LC at sight.
Q: What is your product warranty policy?
We guarantee all products are fully qualified upon arrival. If any issues arise, please contact us with detailed photos and batch codes for a prompt resolution.